The representative of "VIP-AIRPORT.COM" comes to the VIP-lounge 30-40 minutes before the scheduled arrival time and checks the presence of Customer's surname in the list. After the boarding announcement a minibus is served and our representative accompanied by a VIP-lounge controller goes to the airfield to meet the Customer. The VIP-lounge passengers are met at the aircraft ladder at Sheremetyevo-B Airport, as a rule. We meet all our Customers with a table where Customer's surname or the company name is indicated (if desirable). The Customer must announce himself (i.e. come to a VIP-lounge employee). If a person who arrives has a luggage, our employee takes the luggage stickers and gives them to a controller. After all the passengers of the VIP-lounge come to the place of meeting, the whole group accompanied by a VIP-lounge controller goes to the VIP-lounge.
It is strictly forbidden to leave the transit zone independently!
An Immigration Passport Control official takes passengers' passports for the registration at the VIP-lounge entrance. After that a Customs Control representative could ask to put the hand luggage at X-rays. If a passenger has cash currency (over 3 000 USD) or something which must be declared, he has to fill in the declaration form.
The passenger can wait for his luggage at any convenient place at the VIP-lounge. An access to the free Moscow city telephones is offered at his service, and also a wide choice of newspapers and magazines. If the Customer makes order in the VIP-lounge bar, he has to pay for it by himself.
Our representative will stay at the VIP-lounge till the Customer gets his luggage. The information about the readiness of luggage will be announced and then the luggage will be brought to the VIP-lounge entrance. The delivery of passenger's luggage to a car is not included in the VIP-lounge services cost.
A driver who is meeting a passenger must connect our representative by phone without fail. If a driver delays for some reasons he must warn our representative without fail, in order our representative inform the Customer about this.
To enter a free VIP-parking at Sheremetyevo-B Airport a special permission is not required, it is enough to tell the surname and flight number of a passenger who arrives or flies away.
