Questions and answers

1. If the passenger orders VIP service for Departure, for what time is it better to arrive to the airport?
2. Is parking cost included in payment for the VIP-service?
3. Are expenses in the VIP-lounge bar included in payment for the VIP-service?
4. What should the passenger do if difficult situation occurs at the airport?
5. Are airport fees included in payment for the VIP-service?
6. If a passenger missed the VIP-lounge representative in a transit zone, is it possible to return the passenger from the common lounge to the VIP-lounge?
7. Is luggage delivery included in payment for VIP-services?
8. What should a passenger do is he/she is late for the flight?
9. How to cancel the order for VIP-arrival or departure services?
10. How many accompanying people can be with a passenger?
11. What should a passenger do if he/she is taking an animal for a trip?

1. If the passenger orders VIP service for Departure, for what time is it better to arrive to the airport?
   It is recommended to arrive to the airport two hours before the flight time. In case of animal transportation or luggage weight exceeds the limit, it is recommended to arrive beforehand.

 

2. Is parking cost included in payment for the VIP-service?
   Airport parking is not included in the VIP-service payment. It should be paid by a passenger by cash only.

 

3. Are expenses in the VIP-lounge bar included in payment for the VIP-service?
   The passenger should cover his expenses in the VIP-lounge bar by himself by cash or by credit card. Please note that some airport do not accept some type of credit cards.

 

4. What should the passenger do if difficult situation occurs at the airport?
   When ordering the VIP-service every passenger gets a printed confirmation list with contact telephone numbers. Our 24-hours passenger help desk is always for your convenience.

 

5. Are airport fees included in payment for the VIP-service?
   All airport fees are included in the payment for VIP-service.

 

6. If a passenger missed the VIP-lounge representative in a transit zone, is it possible to return the passenger from the common lounge to the VIP-lounge?
   Unfortunately, it is not possible to return to the VIP-lounge if a passenger missed the VIP-lounge representative. It is strictly forbidden by the airport rules. The passenger should search for our representative at the exit of the common hall. Our representative will help a passenger to find his driver and accompany him to the car.

 

7. Is luggage delivery included in payment for VIP-services?
   Luggage delivery is not included in the VIP-service payment. It should be paid by a passenger by cash only.

 

8. What should a passenger do is he/she is late for the flight?
   In case of being late for the flight, it is necessary to contact your VIP-service coordinator and aware him. Your coordinator will try to organize the checking in procedure in the common hall. All contact telephone numbers are provided when the service is ordered.

 

9. How to cancel the order for VIP-arrival or departure services?
   In order to cancel the VIP-service, a passenger should contact our representative or use 24-hours passengers help desk. All contact telephone numbers are provided when the service is ordered.

 

10. How many accompanying people can be with a passenger?
    The number of accompanying people should not exceed 5 persons. No weapons are allowed to be taken to the VIP-lounge

 

11. What should a passenger do if he/she is taking an animal for a trip?
    In case animal transportation a passenger should have all necessary documents which allow to export or import an animal. The passenger taking an animal weighting more than 3 kilograms should pay some fees for an extra weigh (luggage) to be taken on board.